Frequently asked questions.
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Which courier services does x25pronto Germany offer?
x25pronto Germany offers direct and overnight courier trips for approved goods shipments in Germany. Depending on weight, dimensions and loading requirements, the assigned vehicle may be a car, van or Van XL.
What is a direct courier trip?
After pickup, the shipment travels to the destination without a parcel depot or planned reloading. The earliest requested delivery is calculated from pickup, real road travel time, routing reserve and personal handover.
What does overnight mean?
Overnight is the planned courier option for requested delivery on the following calendar day within the enabled time windows. Available days and times come directly from the booking calendar.
Can direct and overnight trips be booked Monday through Sunday?
Yes. Both service types can be booked Monday through Sunday when the required day and time window are enabled and available in the booking calendar.
Does x25pronto Germany serve all of Germany?
The courier area covers Germany. Official localities and postcodes have dedicated local pages; actual bookability is checked from the route, state and selected schedule.
Which vehicle classes are available?
Car weight classes are available for smaller shipments up to 50 kg. Larger or heavier shipments can be assigned to a van or Van XL up to the highest approved weight class of 1,000 kg after shipment review.
When is a car used?
A car is intended for small, well-packed shipments up to 50 kg that can be loaded safely. Shape, dimensions, packaging and the actual safe space in the assigned vehicle also matter.
When is a van used?
Van classes are available from 51 kg. A lighter shipment may also require a van when volume, length, width, height, number of packages or loading requirements make a car unsuitable.
What is Van XL?
Van XL is intended for the two highest approved weight classes, 501–750 kg and 751–1,000 kg. The actual vehicle is assigned only after the shipment, dimensions, weight and safe loading have been reviewed.
What is the maximum shipment weight?
The highest approved weight class is up to 1,000 kg. Weight alone does not guarantee acceptance: dimensions, weight distribution, shape, centre of gravity, packaging, loading path and vehicle capacity must also fit.
What are the van dimension guidelines?
Depending on the actual vehicle, guide values are about 10–18 m³ loading volume, up to about 4.30 m loading length, 1.75 m loading width and 1.90 m loading height. Actual vehicle dimensions may differ.
How many Euro pallets can be transported?
Depending on the vehicle, pallet dimensions, weight and load, up to four Euro pallets may be possible. A concrete commitment is made only after the whole shipment and safe load restraint have been reviewed.
Can bulky goods be transported?
Yes. Suitable long or bulky items can travel by van or Van XL when they fit the available vehicle dimensions and can be loaded and secured safely.
Can several packages travel on one trip?
Yes. State the number, weight and, where possible, dimensions of all packages. The complete shipment must fit the assigned vehicle class and be capable of safe loading and restraint.
Which shipments typically fit the car classes?
Typical car shipments include documents and files, keys, spare parts, IT and electronics, samples and other small, securely packed goods up to 50 kg when shape and dimensions fit the vehicle.
Which shipments typically fit a van?
Typical van jobs include larger cartons, bundled business goods, spare parts, tools and material, event and exhibition equipment, suitable pallets, individual furniture items and larger load units after review.
Are business and B2B courier trips available?
Yes. x25pronto Germany is designed for time-critical or planned goods trips between businesses, workshops, technicians, sites, events and other clearly identified pickup and handover points.
Can the shipment be handed over personally?
The service is designed around personal pickup and handover at the stated location. Clear contact persons, department, access, ramp or meeting-point information helps avoid unnecessary delay.
Courier personal handover: personal handover at destination →
Is a direct shipment reloaded on the way?
Planned reloading is not part of the direct-trip service. The shipment normally remains in the assigned vehicle from pickup through to personal handover at the destination.
How is the route calculated?
The calculation uses the actual road route between the stated pickup and destination addresses. A locality or postcode alone is not enough because distance and travel time can vary within the same place.
How is the earliest requested delivery for a direct trip calculated?
It is calculated from pickup, real road travel time, routing reserve and personal handover. With a late pickup, the earliest requested delivery can therefore fall on the following day.
What does “requested delivery by” mean?
It is the requested delivery target within the available planning options. The selection must fit the route and service type; real traffic, weather or road conditions can affect actual travel time.
How is the guide price calculated?
The online calculator uses the concrete road route, schedule, service type, weight class and other selected service features. If relevant details change, the guide price is calculated again.
Can I calculate a guide price without an account?
Route and schedule can be entered without a customer account. The protected step 03 “Map & price” opens only after successful sign-in or registration. The route and schedule already entered are retained during that process.
Can private customers book?
Yes. The service is available to businesses and private customers. During booking you select the appropriate customer type and provide the required contact and billing details.
Can I book a trip by phone?
The standard booking process is online so route, schedule, shipment, price and required information are recorded clearly. For feasibility questions or an existing booking, you can contact x25pronto Germany by phone or email.
How precise must pickup and destination addresses be?
Enter postcode, city, street and preferably the full house number. For businesses, yards, ramps or sites with several entrances, a company name, contact person and short access note can be helpful.
How must the goods be packed?
Packaging must suit the contents and protect the goods against normal loads during the trip. Loose parts must be secured, and fragile or sensitive goods require appropriately robust packaging.
What should I state about loading and unloading?
The shipment must be prepared for safe pickup under the stated loading conditions. For heavy, large or palletised goods, state the loading path, lifting aids and any special requirements before vehicle assignment.
Which goods are not accepted automatically?
Dangerous goods, legally regulated goods, unclear chemical or medical special goods, goods that cannot be transported safely and other excluded contents are not accepted automatically and may require separate clarification.
Are pharmacy shipments possible?
Suitable approved pharmacy shipments can be transported when no special temperature control, dangerous-goods handling or other regulatory requirement is needed unless it has been expressly agreed.
Does x25pronto Germany provide temperature-controlled transport?
Active cooling or temperature control is not part of the regular standard service. Temperature-critical shipments must be clarified explicitly before booking.
Is an express courier or same-day courier available?
For time-critical shipments, the direct trip provides the direct express or same-day process when route, pickup time and the available requested delivery allow delivery on the same calendar day.
Is weekend courier service available?
Yes. Direct and overnight trips can also be booked on Saturday and Sunday when the required time windows are enabled and available in the booking calendar.
What happens after the guide price is calculated?
After calculation you see the route, distance, selected service and guide price. You can then start the booking, add contact, billing and shipment details, and review the information before submitting it.
What should I state for pallets, furniture or large parts?
Give the number of units, length, width, height, total weight and any special characteristics as precisely as possible. For pallets and large items, loading access, aids and safe restraint are also important.
Can event, exhibition, tool or service material be transported?
Yes. These business shipments are typical van use cases when contents, weight, dimensions, packaging and loading conditions remain within the approved service scope.
How can an existing booking be identified?
For a question about an existing trip, provide the booking number where possible. Name, email address and the pickup and destination localities also help identify the case clearly.
Where can I find terms, privacy and other legal information?
Terms and conditions, privacy notice, disclaimer, cookie policy, legal notice and other legal information are linked in the website footer and can be opened there at any time.
Why do I have to sign in before step 03 “Map & price”?
Route and schedule can be entered first. The map, concrete route and individual price are part of the protected customer flow and therefore open only after successful sign-in or registration. The calculation entered beforehand is then resumed.
What happens after step 03 “Map & price”?
After the protected map and price view, booking continues with contact details, billing address, shipment information and final review. The booking-dialog steps are 01 Contact, 02 Billing address, 03 Shipment and 04 Review.
Which country can I select for the billing address?
x25pronto Germany is configured for Germany. The country is therefore fixed as Germany and stored technically as ISO country code CH. It cannot be changed to another country.
What is my order or booking number?
Every created booking receives a unique booking number in the format X25-YYYYMMDD-#####. Use this number for questions, complaints and especially for a written customer cancellation by email.
Can I cancel a booking that has already been paid?
A customer cancellation must be submitted before the agreed pickup time by email to info@x25pronto.ch and must include the booking number and reason. For a bindingly confirmed and paid booking, repayment to the payment method is generally not provided. Where the Terms conditions are met, the invoiced amount may be credited once against an eligible replacement trip within four weeks. Mandatory statutory rights remain reserved.
What happens if I do not use the replacement trip within four weeks?
If the replacement trip permitted under the Terms is not bindingly booked and performed within four weeks after receipt of the cancellation email, the voluntary credit expires. The complete conditions in the Terms apply.
How do I submit a complaint?
Report a complaint as soon as possible to info@x25pronto.ch with the booking number, facts and suitable evidence. The standard contractual complaint period is 8 days after completion of the service, subject to mandatory rights.
Who performs the courier trip?
x25pronto may perform a confirmed trip itself or assign it to an approved independent courier partner. Vehicle class, service area, time window and partner approval are among the factors checked before assignment.
What standard terms apply to courier partners?
Unless individual values are stored for a partner, the standard terms are a 75% partner share of the stored transport price, an 8-day complaint period and earliest payout eligibility after 14 days. Individual partner terms shown in the driver portal take precedence.
Is my data shared with a courier partner?
For a specifically assigned trip, the courier partner receives only information required for performance, route, schedule, handover and evidence. The Privacy notice contains the data-protection details.
How does the AI Bot handle privacy and chat history?
The AI Bot answers questions about x25pronto Germany. Visible chat history is stored within the current browser session and survives reloads and page changes. For signed-in accounts the AI privacy switch is enabled automatically; signed-out users must enable it before sending.
Are Android and iOS apps available?
The Android app is available through the customer area. The web service works on desktop and mobile independently of an app. The current iOS-app status is shown in the customer area.
Which payment methods are supported?
Payments are processed through Stripe. Depending on what is available in the checkout, credit/debit card and supported wallets such as Apple Pay or Google Pay may be offered. The payment flow shows the methods actually available.
Current opportunities for external courier partners.
No employment relationship: applications are for independent German businesses working as external courier partners. Both service profiles are included here and in the FAQ search.